Refund policy

Shipping Costs:


  • Customers are responsible for the return shipping cost, which will be deducted from your refund or charged during the return process.
  • Original shipping fees are non-refundable.

 


UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal which is accessed from your customer account.

You’ve got 28 days to send something back to us from the day you receive it.

For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

  1. Repack your items (These need to be unworn/unwashed/unused and with original tags).
  2. Login to our returns portal by clicking the Start a Return button. You will need your order number and email/last 4 digits of your phone number.
  3. Select your preferred return option (Print returns label at home or in store options).Once
  4. you have processed your return in the portal you’re ready to post it off! Make sure you keep proof of postage!
  5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

We hope you are satisfied with all of your purchases but if you ever need to return an item, you can do so within 28 days from the date you received your parcel

We cannot offer refunds on grooming products, or swimwear/underwear if the hygiene seal has been tampered or been broken. Your statutory rights remain unaffected. See returns policy here

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy